Frequently Asked Questions
General Services
What types of properties does Cleancio service?
We specialize in professionally managed vacation rentals, multifamily STR buildings, boutique hotels, and corporate housing. Our services are designed for operators managing 15+ units who need consistent, scalable cleaning operations.
What's included in a standard turnover cleaning?
Every turnover includes full cleaning of all rooms and surfaces, bathroom sanitization, kitchen cleaning, linen change (you provide linens), bed making, amenity restocking (you provide amenities), trash removal, and a final walkthrough inspection. Each cleaning comes with photo documentation and quality verification.
Do you offer services beyond standard turnovers?
Yes. We provide deep cleaning for post-party situations, smoking remediation, and pet cleanup. We also offer new building launch support, quality audits, emergency same-day service, and ongoing housekeeping for boutique hotels.
Do you handle daily housekeeping for hotels?
Absolutely. Our boutique hotel program includes daily housekeeping, mid-stay service, turnovers, public area cleaning, and on-site supervision. We bring the same consistency and accountability to daily operations as we do to turnover cleaning.
Pricing & Contracts
How is pricing determined?
Pricing is customized based on your portfolio size, unit count, bedroom configuration, geographic spread, turnover frequency, and scope of services. We provide transparent quotes with no hidden fees.
What's the starting price for services?
Turnover cleaning starts at $85 per unit for portfolios of 15-20 units. Larger portfolios receive volume pricing. Contact us for a custom quote based on your specific operations.
Is there a minimum portfolio size?
We work with operators managing 15+ units. This threshold ensures we can assign dedicated teams and maintain the consistent quality standards our clients expect.
Do you require long-term contracts?
We offer flexible arrangements based on your operational needs. Most clients prefer ongoing partnerships, but we can discuss terms that work for your business.
Are there additional charges I should know about?
Our quotes are straightforward. Additional charges may apply for deep cleaning services, emergency same-day requests, or services outside standard scope. We always communicate pricing before any work begins.
Teams & Quality
Who cleans my properties?
Every property is cleaned by W-2 employees on our payroll. No contractors. No gig workers. Our teams are professionally trained, background-checked, and directly supervised.
What training do your cleaners receive?
All team members complete our hospitality-grade training program covering cleaning protocols, quality standards, guest-ready presentation, and property care. Training is ongoing, not a one-time event.
How do you ensure consistent quality across all my units?
We use standardized operating procedures (SOPs) for every account, conduct regular quality audits, provide photo documentation for each cleaning, and assign dedicated teams to your properties. You receive the same level of attention whether you have 15 units or 150.
What happens if a cleaning doesn't meet standards?
We address issues immediately. If something isn’t right, our team returns to correct it before guest arrival at no additional charge. Every cleaning includes quality inspection, and we take accountability seriously.
Are your teams insured and bonded?
Yes. All teams are fully licensed, bonded, and insured. You’re protected, and so are your properties.
Operations & Technology
How does scheduling work?
Your reservations from Airbnb, Vrbo, and property management systems sync automatically into our scheduling platform. Turnovers are tracked, assigned, and executed without manual coordination from your team.
Which property management systems do you integrate with?
We integrate with major platforms including Airbnb, Vrbo, Booking.com, Guesty, Hostaway, Hospitable, and most PMS systems. If you use a different platform, let us know and we’ll work to accommodate it.
How do I track what's happening in my properties?
You receive real-time updates, completion notifications, and photo documentation for every cleaning. Our reporting includes inventory status, damage alerts, and maintenance flags so you always have full visibility.
Can you handle same-day or last-minute turnovers?
Yes. We maintain scheduling flexibility for urgent requests and last-minute bookings. Same-day turnovers are part of our operational capability.
What about inventory and supply management?
Our teams arrive fully equipped with commercial-grade cleaning supplies and equipment. You provide linens and guest amenities. We track supply levels and can alert you when restocking is needed.
Getting Started
How quickly can you start servicing my properties?
Most accounts launch within 7-10 business days from contract signing. This includes calendar integration, SOP setup, team assignment, and communication channel configuration.
What do you need from me to get started?
We need access to your booking calendars or PMS, property access information, any specific protocols or preferences, and your linens and guest amenities on-site. We handle the rest.
Do you help with new building launches?
Yes. We specialize in launching new STR buildings and can help establish cleaning SOPs, organize storage and supplies, optimize turnover workflows, and build quality control systems from day one.
What's the onboarding process like?
After signing, we schedule a discovery call to understand your operations. We then integrate your calendars, establish customized SOPs for your account, assign your dedicated team, and set up communication channels. You’ll have a single point of contact throughout.
Locations & Coverage
Which markets do you serve?
We currently operate in Chicago and Dallas. Both markets have dedicated local teams and full operational infrastructure.
Are you expanding to other cities?
Yes. We’re actively expanding our service footprint throughout 2025. If your properties are in a market we don’t currently serve, contact us to discuss availability and upcoming launches.
Can you service properties spread across multiple neighborhoods?
Absolutely. Many clients have units across different neighborhoods and even multiple buildings. We coordinate all locations through a single point of contact, maintaining consistent standards everywhere.
Do you handle high-rise buildings with restricted access?
Yes. Our teams have experience navigating doorman buildings, freight elevators, parking protocols, and building access requirements. We work seamlessly within your building’s operational constraints.
Reporting & Accountability
What kind of reports do I receive?
Every cleaning includes photo documentation. You also receive inspection reports, damage alerts, maintenance flags, and inventory updates. For larger portfolios, we provide consolidated reporting across all properties.
How do you handle damage or maintenance issues?
Our teams document and report any damage or maintenance concerns discovered during cleaning. You receive alerts with photos so you can address issues before they affect guest experience.
Can I customize the reporting I receive?
Yes. We tailor reporting to your operational needs. Some clients want detailed documentation for every turnover; others prefer exception-based reporting. We adapt to how you run your business.
Working Together
Who is my main point of contact?
Every account receives a dedicated account manager who handles communication, scheduling questions, and operational support. You won’t be passed around to different people.
How do I communicate urgent requests?
We establish dedicated communication channels during onboarding, typically including Slack, email, or your preferred method. Urgent requests receive priority attention.
What if my portfolio grows? Can you scale with me?
Our operations are built for growth. Whether you’re adding units, opening new buildings, or expanding to additional markets, we scale alongside your business without compromising quality.
Do you work with property management companies that have multiple clients?
Yes. We partner with property management companies and can handle complex portfolio structures with different owners, varying requirements, and multiple locations under unified operations.
